



FAQs
Where are my flowers?
When your flowers are out for delivery you will receive a text with an ETA window and a tracking link. You will receive another when your flowers are marked as delivered, and the link will take you to see a proof of delivery photo.
If you cannot find them please let us know as soon as possible at brothers@botanicalbrothers.com or 929-626-8262 and we will help.
Not home for delivery?
We pack our flowers unarranged and not in water, but with hydration materials to keep them from drying out on their way to you. This means they will be fine if left for you until you get home, and if you'd like them left in a particular place, please let us know.
Flower issues
Please let us know if you experience any issues, and we will do our best to resolve them ASAP. Pictures are helpful, not least because some of the more extrovert flowers can look unusual but are actually supposed to be
My gift coupon isn't working
Please try the link embedded in your gift card again, and if that still doesn't work then email us at brothers@botanicalbrothers.com or text/call us on 929-626-8262 and we will sort it!